Shipping policy
Shipping Policy – Bambora
Last updated: August 11, 2026
1. Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an order confirmation email as soon as your order is placed.
2. Shipping Times
- United States: Average delivery time is 3–7 business days after your order has been shipped.
- International orders: Delivery typically takes 7–15 business days, depending on the destination country and customs processing.
Please note that shipping times are estimates only and may be affected by factors outside our control (customs, weather, carrier delays, peak seasons, etc.).
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the shipping method selected. Promotional free shipping offers (when available) will be clearly displayed on the product page or at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package in real time. Please allow 24–48 hours for the tracking information to become active.
5. Shipping Origin
Orders may be shipped from our fulfillment centers in the United States or other partner warehouses (including international locations). The shipping origin will be reflected in your tracking information.
6. Incorrect or Incomplete Address
Please double-check your shipping address before completing your order. Bambora is not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment in such cases.
7. Customs, Duties & Taxes (International Orders)
For international shipments, the customer is responsible for any customs duties, import taxes, or brokerage fees that may be charged by the destination country. These charges are not included in the product or shipping price and must be paid by the recipient upon delivery (if applicable).
8. Lost, Damaged or Delayed Packages
If your package has not arrived within the estimated delivery window, or if it arrives damaged, please contact us within 7 days of the expected delivery date at support@bambora.com. We will work with the carrier to investigate and, where appropriate, offer a replacement or refund according to our Return & Refund Policy.
9. Contact Us
If you have any questions about your order or shipping, please reach out to our customer support team:
Email: support@bambora.com
We aim to respond to all inquiries within 1–2 business days.