Refund policy

Return and Refund Policy – Bambora

Last updated: August 11, 2026

At Bambora, we want you to be completely satisfied with your purchase. Please read this policy carefully before requesting a return or refund.

1. 90-Day Return Policy

We offer a 90-day return policy from the date you receive your order. You may request a return within 90 days if:

  • The item is unused, unworn, and in the same condition as when you received it
  • The original packaging is included (if applicable)
  • You provide proof of purchase (order number or receipt)

2. How to Request a Return

To start a return, please contact us at support@bambora.com with the following information:

  • Your order number
  • Reason for the return
  • Photos of the item (if damaged or defective)

Once your return request is approved, we will send you instructions on how and where to ship the item back.

Important: You must provide a valid tracking number for the return package. We cannot process returns without tracking information.

3. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged, or defective product), we will cover the return shipping cost.
  • If the return is for any other reason (change of mind, size preference, etc.), the customer is responsible for the return shipping costs.

4. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–10 business days
  • The refund will be issued to the original payment method used for the purchase
  • Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

5. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, washed, or damaged by the customer
  • Items without original packaging (when packaging was included)
  • Personalized or custom-made products (if applicable)
  • Items returned after the 90-day period

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@bambora.com and include clear photos of the damage. We will arrange a replacement or full refund at no extra cost to you.

7. 1-Year Limited Warranty

All Bambora products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal use. This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or improper care
  • Modifications made to the product

To make a warranty claim, contact support@bambora.com with your order number and photos of the issue.

8. European Union Customers

If you are located in the European Union, you have the right to cancel your order within 14 days of receiving the product (Cooling-Off Period), in accordance with EU consumer protection laws. The product must be returned in its original condition.

9. Contact Us

For any questions regarding returns or refunds, please reach out to us:

Email: support@bambora.com

We aim to respond to all inquiries within 1–2 business days.

Thank you for shopping with Bambora. We’re here to make sure you have a great experience.